FAQs
We’ve compiled answers to some of the most common questions about luxury vintage bags, orders, shipping, and returns. If you need further assistance, feel free to reach out!
👜 Product & Authenticity
1️⃣ Are your bags authentic?
✅ Yes! All our bags are 100% authentic and undergo a rigorous authentication process before being listed for sale.
2️⃣ What condition are the bags in?
Our collection consists of pre-owned and vintage luxury bags that are carefully inspected and graded. Each product listing includes detailed descriptions and high-quality photos, so you know exactly what you're purchasing.
3️⃣ Do the bags come with original packaging?
Each listing specifies what’s included. Some bags come with original dust bags, authenticity cards, and boxes, while others may only include the bag itself. Please check the product description before purchasing.
4️⃣ Do you offer a Certificate of Authenticity (COA)?
Yes! For select high-end bags, you can request a Certificate of Authenticity (COA) for an additional fee. Contact us before purchasing at bangsnovia4@hotmail.com.
🛒 Ordering & Payments
5️⃣ What payment methods do you accept?
💳 We accept:
- Shopify Payments
- Credit/Debit Cards
- PayPal
- Bank Transfers (for select orders)
6️⃣ Can I cancel my order?
If your order has not yet been processed or shipped, you can request a cancellation by contacting us at bangsnovia4@hotmail.com. Once shipped, orders cannot be canceled.
7️⃣ Do you offer discounts or promotions?
Yes! We occasionally run exclusive promotions and special discounts. Subscribe to our newsletter or follow us on social media to stay updated.
🚚 Shipping & Delivery
8️⃣ Where do you ship to?
🌍 We ship worldwide, including:
✔ Europe (All EU countries & UK)
✔ USA & Canada
✔ Australia & Other Regions
9️⃣ How long does shipping take?
📦 Estimated delivery times:
- Europe: 2-5 business days
- USA & Canada: 3-7 business days
- Australia & Other Regions: 5-10 business days
🔟 Will I receive a tracking number?
Yes! Once your order is shipped, we’ll send a tracking number via email so you can monitor your package’s journey.
1️⃣1️⃣ Do I have to pay customs fees?
International customers may be responsible for customs duties and import taxes depending on their country’s regulations. HautePurse is not responsible for these additional charges.
🔄 Returns & Refunds
1️⃣2️⃣ Can I return a bag if I change my mind?
Yes! We offer a 30-day return policy, provided that:
✅ The item is unused and in original condition
✅ All authenticity cards, dust bags, and packaging are included
✅ The buyer covers return shipping costs, unless the item is defective
1️⃣3️⃣ How do I start a return?
📩 Email us at bangsnovia4@hotmail.com within 30 days of receiving your order, and we’ll provide return instructions.
1️⃣4️⃣ How long does it take to process a refund?
Once we receive your return, we will inspect the item and process your refund within 5-7 business days.
📩 Need More Help? Contact Us!
📧 Email: bangsnovia4@hotmail.com
📞 Phone: +31 668 892 514
📍 Office: Willem van Gelre-Gulikstraat 36, 6137 HB Sittard, Netherlands
We’re happy to assist you! 🚀👜✨